Q1
What products can you transport and what product certification do you need to provide?
We can transport ordinary products (non dangerous products), but cannot transport products containing liquids, food, or chemical raw materials. Countries/islands that cannot be transported: Venezuela, Iceland, West Africa, Nigeria, etc.
Q2
How can I pay you?
You can pay us by bank transfer(T/T), Western Union, PayPal, Payoneer, Trade Assurance, and so on.
Q3
My supplier has no right to export. Can you help me export the goods?
Yes, we can. We can do the customs declaration and ship the goods out to you.
Q4
How to track the status of the goods?
If it is express delivery, we will provide a tracking number. If it is air or sea freight, our company can provide you with a system account so that you can check the shipment status at any time. If the final delivery is by truck, we will update the progress to the customer in real time.
Q5
How to ensure that the goods are not damaged?
After the goods arrive at our warehouse, our company will check the quantity, packaging status, and product quality with the customer. If the carton box is damaged, we will check with the customer and replace the carton box after obtaining the customer's consent. If it is a fragile product, we will suggest that the customer add wooden cases or wooden frames for protection. We will also help repack and protect it to ensure that the goods will not be damaged during transportation.
Q6
Can I send goods from different suppliers to your warehouse in one place?
Yes, we can help you consolidate all your packages into one container and arrange transportation.