Q1: What international shipping methods do you provide?
We offer comprehensive international logistics solutions, including ocean freight (Full Container Load / FCL and Less than Container Load / LCL), air freight, and door-to-door express delivery services worldwide.
Q2: How can I track my shipment online?
Once your cargo is dispatched, we provide a dedicated tracking number. You can monitor the real-time shipping status and estimated time of arrival through our regular transit updates.
Q3: Do you provide support for customs clearance?
Yes, we provide full support for customs declaration and clearance. Our experienced team ensures all required import and export documentation is correctly filed for a smooth transition at the port of entry.
Q4: What parameters determine my final shipping cost?
Shipping rates are determined by the chargeable weight of your cargo (comparing actual weight and volumetric weight), the specific shipping mode selected, origin and destination countries, and optional services like warehouse storage or premium cargo insurance.
Q5: Can you consolidate cargo from multiple suppliers?
Yes. We specialize in cargo consolidation services. We can collect your goods from different suppliers, warehouse them securely, and consolidate them into a single shipment to help optimize your freight costs.
Q6: Do you recommend cargo transit insurance?
We highly recommend securing cargo insurance for international transport. We can facilitate comprehensive transport insurance coverage to safeguard your shipment against potential hazards during transit.
Changi Logistics
